Case study: Transformation of an HR outsourcing service provider

From a loss-making payroll provider to a leading full-service HR outsourcing company in the DACH-region

This case study is based on our founders’ experience from previous activities.

Würzburg, Germany

Headquarters

2013 – 2016

Period (acquisition – exit)

HR-outsourcing

Business model

EUR 58m / EUR 5m

Revenues / EBITDA (2016)

SMEs, Municipalities, Social services

End markets

Fujitsu (JP)

Seller

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Initial situation at takeover

  • No management: The company was taken over without a management team.

  • Sales in dissolution: No active sales team, empty pipeline.

  • Lack of efficiency: Heavy reliance on external consultants while internal employees were underutilized.

  • Unclear market presence: The positioning as an HR outsourcing service provider was not established

Tangible results for lasting success

Strategic realignment & brand building

  • Introduction of a new brand for clear positioning in the HR outsourcing market

  • Transition from pure payroll provider to full-service HR service provider

Strengthening leadership & sales

  • Appointment of operational experts to the management board

  • Establishment of a new sales team focusing on SMEs and local authorities

Increased efficiency & reduced costs

  • Optimization of resource utilization by reducing external consultants

  • Introduction of a financing solution for better management of current assets

Value Added

  • Faster and more structured carve-out with creation of missing functional areas

  • Transition from a pure payroll provider to a leading full-service outsourcing provider in the DACH-region

  • Improved market position through expanded customer base and optimized pricing strategy

  • Financial stability through the introduction of working capital financing

+12 M EURO

Revenue

+5.1 M EURo

EBITDA